When I first started looking for my own mechanic, as my grandfather retired from AAA parts of Biltmore, I was having a tough time. I had a lot of people try to pull one over on me because they didn’t encourage me to learn about my car. They just wantEd my money. Going to JJs tire, the very first time made me feel confident. I like the youthful staff, atmosphere, Affordability, and that they encourage you to learn about your car. They even want you to learn how to fix things yourself! Be self reliant, and so no one can’t take advantage of you. They really care about people. They are 100% honest, polite, and do a great job. They never try to sell you things, or tell you anything else is wrong when you come in for a specific problem without asking. Recently, I had a really bad incident, and instead of denying what I was saying or not being helpful, they jumped right on it. It was the weekend and I got an email promptly the next morning On Saturday. My car was fixed and dealt with within a day of opening. They went over my checklist, and never charge me for anything that I have not authorized to be done. You know what you’re paying for because they only do as you ask. If they find something they suggest it and not push. They’ll go above and beyond for you. They’ll always be polite and explain things if you don’t understand in a way that you don’t have to Google the layman terms. I just want to mention I’m a transgender individual and I also feel safe here. This is an LGBTQ friendly place. Don’t ever feel afraid to come here. They don’t see you as a walking wallet or discriminate against anyone. Thank you for always taking care of me. These guys are part of my family! -JT